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Refund and Cancellation Policy

Last updated on 8 October 2026

This Refund and Cancellation Policy (the "Policy") delineates, with as much perspicuity as the subject admits, the circumstances in which a User may solicit the cancellation of a purchase effected upon the Platform at https://www.Tauzand.in/, the circumstances in which a refund may be sanctioned, and the procedure by which such solicitations shall be adjudicated by Origin (the "Platform Owner", "we", "us" or "our").

This Policy is incorporated by reference into, and shall be read harmoniously with, the Terms and Conditions and the Privacy Policy. Capitalised expressions not defined herein shall bear the meanings ascribed to them in the Terms and Conditions.

  1. 1. Intrinsic Character of the Offerings

    The offerings available for purchase upon the Platform, including Premium Access to the data structures and algorithms preparation modules and associated features, are intangible digital entitlements which are provisioned instantaneously upon the successful verification of payment. No physical goods are dispatched, and consequently no stipulation pertaining to shipment, delivery or doorstep rejection has any application.

    By reason of this instantaneous provisioning, the User acquires, at the very moment of purchase, unrestricted access to proprietary Content which cannot thereafter be meaningfully retrieved or rescinded. It is this peculiar characteristic which informs the circumscribed nature of the refund entitlements enumerated hereunder.

  2. 2. Cancellation of a Purchase

    A request for cancellation shall be entertained only where it is communicated to the Platform Owner within one (1) day of the successful completion of the relevant payment. Requests communicated after the expiry of that period shall be declined, save in the exceptional circumstances enumerated in Section 4.

    Upon the sanction of a cancellation, the Premium Access associated with the relevant purchase shall be revoked forthwith, and any certificates, credentials or benefits contingent thereupon shall stand withdrawn.

  3. 3. Conditions Precedent to the Sanction of a Refund

    A refund pursuant to a timely cancellation request shall be considered only where each of the following conditions is cumulatively satisfied:

    1. The request has been communicated within the period prescribed in Section 2, from the electronic mail address registered with the account in question.
    2. The Premium Access has not been substantially consumed. Without prejudice to the generality of the foregoing, access shall be deemed substantially consumed where the User has viewed, attempted or downloaded a material proportion of the premium Content.
    3. The purchase was not effected through a promotional offer, coupon or arrangement expressly designated as non-refundable at the point of sale.
    4. There exists no reasonable apprehension of fraud, abuse, account sharing, chargeback manipulation or any contravention of the Terms and Conditions.
    5. The User has not previously been granted a refund in respect of the same or a substantially similar offering.

  4. 4. Exceptional Circumstances Warranting a Refund

    Notwithstanding the limitations articulated in Sections 2 and 3, the Platform Owner shall, upon due verification, sanction a refund in any of the following exceptional circumstances, irrespective of the time elapsed, provided the matter is reported within thirty (30) days of the transaction:

    1. Duplicate debit: where the User has been charged more than once for an identical purchase owing to a technical anomaly, the superfluous amount shall be refunded in full.
    2. Non-provisioning: where payment has been successfully debited but the corresponding Premium Access has not been provisioned, and the Platform Owner is unable to rectify the same within seventy-two (72) hours of being notified.
    3. Erroneous pricing: where the User has been charged an amount exceeding that displayed at checkout, the excess shall be refunded.
    4. Material and persistent unavailability: where a paid feature remains wholly inaccessible for a continuous period exceeding fifteen (15) days owing to causes attributable to the Platform Owner, a proportionate refund may be considered.

  5. 5. Circumstances in which No Refund Shall Be Admissible

    1. Dissatisfaction arising solely from the User's own expectations as to employment, interview selection or examination outcomes, which the Platform does not and cannot guarantee.
    2. Change of mind, inadvertent purchase or non-utilisation communicated after the period prescribed in Section 2.
    3. Suspension or termination of the account occasioned by the User's contravention of the Terms and Conditions.
    4. Incompatibility of the User's device, browser or network connection with the Platform, where the minimum technical requirements were reasonably ascertainable before purchase.
    5. Complimentary features, free credits and gratuitous offerings, for which no consideration was paid.

  6. 6. Procedure for Solicitation of a Cancellation or Refund

    A User desirous of a cancellation or refund shall address a communication to support@tauzand.in bearing the subject line "Refund Request", and shall furnish therein the registered electronic mail address, the Razorpay payment identifier or order identifier, the date and amount of the transaction, and a succinct articulation of the grounds upon which the request is founded, together with any corroborative screenshots.

    The Platform Owner shall acknowledge receipt of every such request within two (2) working days and shall communicate its reasoned determination within seven (7) working days thereafter. The Platform Owner may solicit such additional information as it reasonably considers necessary for the adjudication of the request.

  7. 7. Disbursement of Sanctioned Refunds

    Refunds sanctioned under this Policy shall be initiated within ten (10) working days of the communication of the determination and shall be credited exclusively to the original instrument of payment through the payment intermediary. Refunds shall not be disbursed in cash or to any third party account.

    The time thereafter required for the amount to be reflected in the User's account is governed by the policies of the issuing bank or payment provider and lies beyond the dominion of the Platform Owner. Payment gateway charges and applicable taxes, to the extent non-recoverable by the Platform Owner, may be deducted from the refundable amount, save in the case of duplicate debits and erroneous pricing, which shall be refunded in full.

  8. 8. Failed and Pending Transactions

    Where an amount has been debited from the User's account but the transaction has not been confirmed by the payment intermediary, such amount is ordinarily reversed automatically by the issuing bank within five (5) to seven (7) working days. The User is entreated to await such automatic reversal before raising a request, and may thereafter contact the Platform Owner should the reversal not materialise.

  9. 9. Chargebacks and Payment Disputes

    Users are earnestly encouraged to approach the Platform Owner in the first instance before initiating a chargeback or payment dispute with their bank. Where a chargeback is initiated without such prior recourse, or upon grounds subsequently established to be unfounded, the Platform Owner reserves the right to suspend the relevant account pending resolution and to contest the chargeback with all available evidence.

  10. 10. Consequences for Affiliate Commissions and Promotional Benefits

    Where a refund is sanctioned in respect of a purchase attributed to an affiliate, coupon or referral, any commission or reward accruing therefrom shall stand reversed, and, where already disbursed, may be set off against future commissions payable to the affiliate concerned.

  11. 11. Amendment of this Policy

    The Platform Owner reserves the right to amend this Policy at any time. Any amendment shall apply prospectively and shall not prejudice a refund request validly communicated prior to the publication of such amendment.

Questions and Answers

The following elucidations are furnished purely for convenience of comprehension and shall not supersede, qualify or derogate from the operative provisions set out above.

Why is the period for cancellation so comparatively brief?+
We entirely understand why it may appear so. Premium Access is provisioned instantaneously, unlocking the full corpus of premium Content the moment payment is verified. A brief window permits a genuinely mistaken purchase to be redressed whilst preserving the fairness of the arrangement for every User who pays for that same Content.
I was charged twice for the same purchase. Must I observe the one day period?+
Not at all, and please accept our apologies for the inconvenience. Duplicate debits are treated as an exceptional circumstance and shall be refunded in full, provided the matter is brought to our attention within thirty days. Kindly furnish both payment identifiers so that we may act with dispatch.
My payment succeeded, yet my account still displays the complimentary tier. What ought I to do?+
Kindly write to support@tauzand.in with your payment identifier. In the overwhelming majority of such instances we are able to provision access within a matter of hours. Should we be unable to do so within seventy-two hours, you shall be entitled to a full refund.
I purchased Premium Access but have since found myself unable to devote time to it. May I obtain a refund?+
We sympathise sincerely, as preparation must often yield to the exigencies of life. Where the request falls outside the cancellation period, we are regrettably unable to sanction a refund. We would gently remind you, however, that your access endures, and the Content will remain available whenever you are able to resume.
I did not secure the position for which I was preparing. Does this entitle me to a refund?+
We are genuinely sorry to learn of this outcome. As our Terms acknowledge, selection depends upon numerous considerations beyond our influence, and a refund cannot be sanctioned on this ground alone. We would nonetheless welcome your reflections, which help us to refine the Services for your next endeavour.
How long will it be before the refunded amount appears in my account?+
We initiate sanctioned refunds within ten working days of our determination. The subsequent interval before the amount is reflected depends upon your bank or payment provider, and ordinarily ranges from five to ten working days.
Would it not be simpler to raise a chargeback with my bank directly?+
We would respectfully counsel otherwise. Chargebacks are invariably slower and may result in your account being suspended while the dispute is pending. Writing to us directly is almost always the more expeditious and amicable route.

Communications pertaining to this document may be addressed to support@tauzand.in.